Welcome, Adventurers and Collectors! At FLIPSIDE Games Shop, we’re dedicated to getting your tabletop treasures to you safely and efficiently. We understand that a smooth delivery and a fair returns policy are as crucial as a balanced game. Below you’ll find all the details about how we ship your orders and how we handle returns if your quest doesn’t go exactly as planned.

🎯 Target Audience & Shop Vibe

FLIPSIDE Games Shop is your dedicated outpost for the global tabletop gaming community. Our target clientele includes:

  • Model Kit Enthusiasts & Builders: Fans of Bandai Model Kits, Gundam, and detailed miniature assembly.
  • Tabletop Gamers: Players of Board Games, Miniature Games (like Games Workshop), and Tabletop RPGs.
  • Strategic Collectors: Those who appreciate Trading Cards and collectible game items.

Our website style is enthusiastic, community-focused, and clear, using gaming metaphors (“Critical Hit”, “Quest Log”) to speak directly to our fellow gamers. We emphasize fairness, transparency, and a shared passion for the hobby.

📦 Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Our goal is to deliver your passion projects right to your doorstep.

Order Processing & Delivery Timelines

Stage Timeframe Details
Order Processing 1-2 Business Days We carefully pick and pack your order after payment confirmation.
Standard Shipping
(DHL / FedEx)		 10-15 Business Days after dispatch Cost: $12.95. Reliable and tracked service for faster delivery.
Free Shipping
(EMS)		 15-25 Business Days after dispatch Free on orders over $50. A cost-effective option for patient adventurers.

Note: Delivery times are estimates and may vary based on destination and customs processing.

🔁 Returns & Exchanges Policy

Your satisfaction is our “Critical Hit!” We’ve designed this policy to be as straightforward as a rulebook.

⏱️ Time Limit

15 Days
From delivery date

✅ Eligible

Unopened & Sealed Items
Manufacturing Defects
Wrong Item Shipped

❌ Not Eligible

Opened/Used Items
Trading Cards (opened)
Digital Codes

⚡ Quick Policy Summary

You have 15 calendar days from the delivery date to request a return or exchange. Items must be unopened, in original packaging, and in resalable condition.

✅ What Can Be Returned/Exchanged?

  • Unopened, factory-sealed products in original packaging.
  • Products with verifiable manufacturing defects (e.g., missing parts in a model kit).
  • Incorrect items shipped by us.

❌ What Cannot Be Returned/Exchanged?

Based on our product analysis, the following are FINAL SALE:

  • Opened or Used Items: Any product with a broken factory seal, opened packaging, or assembled/painted components.
  • Trading Cards: Due to their collectible and randomized nature, all sales are final once the seal is broken.
  • Digital Products or Unlocked Codes.
  • Personalized/Custom Orders.
  • Items damaged due to customer mishandling.

🛡️ Important Note for Miniature Gamers & Model Builders

Games Workshop kits, Gundam/Bandai model kits, and other miniature products must be in completely unopened, sealed condition for return eligibility. Once sprues are cut or assembly begins, we cannot accept returns. Please inspect sealed boxes carefully upon arrival.

🗺️ Step-by-Step Return/Exchange Quest Log

1 Contact Our Support Party (Within 15 Days)
Email [email protected] with the subject: “Return/Exchange Request: Order #[Your Order Number]”. Include your order number, product names, reason, preferred solution (refund/exchange), and confirm the items are unopened. Don’t forget your shipping address!
2 Receive Instructions & RMA Number
Within 2 business days, we’ll send you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without an RMA – unauthorized returns may be refused.
3 Ship the Item Back
Package the item securely in its original packaging. Include a copy of your order confirmation or the RMA inside. Ship to the address we provide.

Return Shipping Costs:
  • Our Error (wrong/defective item): We provide a prepaid label or reimburse costs.
  • Change of Mind: Customer is responsible for return shipping costs.
4 Our Inspection & Resolution
Once received at our warehouse in Indianapolis, IN, we inspect within 3-5 business days. If approved, your refund or exchange is processed immediately. If not approved (e.g., item used), we’ll contact you to discuss options.

💰 Refunds: Timeframe & Method

We process refunds as swiftly as drawing the perfect card.

Refund Method Processing Time After Approval How You Receive It
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days Credited back to your original payment method. Timing depends on your bank.
PayPal 3-5 business days Refunded directly to your PayPal account.

Note: Original shipping fees are non-refundable for change-of-mind returns. Refunds for defective/wrong items include all charges.

Exchanges

For approved exchanges, we ship the replacement as soon as the return is approved. Shipping costs are based on the new order value. Price differences will be invoiced or refunded accordingly.

🛡️ Need Help? Contact Our Guild Leaders

We’re here to ensure your gaming experience is flawless. For questions about shipping, returns, or your order:

FLIPSIDE Games Shop
Attn: Returns Department
2464 Sugarfoot Lane, Indianapolis, IN 46225, United States
Email: [email protected]

We typically respond within 1-2 business days.

Email Support Now

Thank you for being part of the FLIPSIDE community! We’re honored to be your trusted supplier for model kits, board games, and all your tabletop adventures. 🎮 🧩 ⚔️

©FLIPSIDE Games Shop. All rights reserved. Delivering passion, one secure transaction at a time.

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