Privacy Policy

Welcome to FLIPSIDE Games Shop (“we,” “our,” or “us”). We are passionate about serving the global tabletop gaming community with model kits, board games, miniature games, and collectible trading cards. Your privacy and security are as important to us as the quality of the products we deliver. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flipside-gaming.com and make purchases from our global store.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Site.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Site, necessary to fulfill your orders and enhance your shopping experience.

A. Personal Information You Provide:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Transaction & Payment Data: Payment method details (processed securely via our payment gateways), order history, and products purchased. We do not store your full credit card details on our servers.
• Account Data: If you create an account, your login credentials and preferences.
• Communication Data: Records of your correspondence with us (e.g., customer support emails to [email protected]).

B. Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
• Location Data: General geographic location (e.g., country or city) derived from your IP address to provide correct currency (USD), shipping options, and comply with regional regulations.

2. How We Use Your Information

We use your information to operate our business and provide you with a seamless, secure gaming enthusiast experience:

• To Process & Fulfill Orders: To complete your purchase, arrange shipping, send order confirmations, and provide customer support.
• To Secure Transactions: To verify your identity, process payments through our secure gateway, and protect against fraud.
• To Communicate: To send you transactional emails (order updates, shipping notifications), respond to your inquiries, and provide important policy updates.
• To Improve Our Services: To analyze Site usage, troubleshoot issues, and enhance the functionality and security of our checkout process.
• To Comply with Laws: To meet legal and regulatory obligations applicable to our global operations.

3. Sharing and Disclosure of Information

We value your trust and only share your information in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing (e.g., PayPal, credit card processors), order fulfillment, shipping carriers (e.g., DHL, USPS), and IT services. These partners are contractually obligated to protect your data.
• Legal Requirements: If required to do so by law or in response to valid legal processes (e.g., court order, subpoena).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• With Your Consent: We will share information with third parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, both on the tabletop and online.

• Global Operations: We are based in the United States, and your information may be transferred to and processed in the U.S. or other countries where our service providers operate.
• Security Measures: We implement industry-standard technical and organizational measures designed to protect your data. Our website uses SSL (Secure Socket Layer) encryption technology to secure data transmission during checkout. Our payment gateways are PCI-DSS compliant.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access & Correction: You can access and update your account information through your account settings on our Site.
• Data Deletion: You may request deletion of your personal data, subject to certain legal exceptions (e.g., we need to retain order information for tax purposes).
• Marketing Communications: We do not currently send promotional marketing emails. All emails are transactional. If this changes, we will provide clear opt-out mechanisms.
• Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.

To exercise your rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic.

• What Are Cookies: Small data files stored on your device that help us remember your preferences (like language or cart contents) and understand how you use our Site.
• How We Use Them:
  • Essential Cookies: Required for the Site to function, including secure login and checkout processes.
  • Performance/Analytics Cookies: Help us understand how visitors interact with our Site (e.g., which pages are popular) so we can improve it. We may use services like Google Analytics for this purpose.
• Your Choices: Most web browsers allow you to control cookies through their settings preferences. However, disabling essential cookies may interfere with the functionality of our Site, particularly the checkout process.

7. International Data Transfers

As a shop serving global gamers, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Children’s Privacy

Our Site and products are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

10. Contact Us

© FLIPSIDE Games Shop. All rights reserved.
Delivering passion, one secure transaction at a time.